Frequently Asked Questions

Got a question about delivery, shipping, boxes or stock? Check out our FAQs page, where you may well find a super speedy answer to your question!

If you’d like to double check, just give us a call.

Do the bottles come in a box?

If you see a box in the photo, we’ll certainly include it in with your order. No box? This usually means we don’t have one to go with that particular bottle. But Sometimes our suppliers unexpectedly sneak boxes in with their bottles.

If we’re happy that these are spick and span and in good condition, we’ll include them with orders, even if they’re not pictured. If you’d like us to double check any specific bottles, just get in touch.

When will the bottle I want be back in stock?

Our buying team are always busy making sure we keep as many delicious boozes in stock as possible. Basically, as long as our suppliers have a bottle, we’ll keep it in stock. If something you’re after is listed as ‘sold out’ and you’d like to know when we expect it back in, just get in touch and we’ll hurry things along as much as we can.
If something is listed as ‘discontinued’, this very sadly means we don’t expect it back in stock. We keep these pages listed so that you can see our bottling notes and all the customer reviews.

Where is my order confirmation?

We send your order confirmation to the email address given at the checkout, and this should be with you within minutes of the order completion.
If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!

When will my order be delivered?

Our delivery times vary based on your shipping destination and the option selected at the checkout. Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your order to you on the day which you select! Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.

Live outside the UK? Check our delivery destinations here: https://www.365drinks.co.uk/pages/delivery/ If you’re not sure or want to double-double check, feel free to get in touch and we’ll be happy to let you know.

What is your returns policy?

Technically, our returns policy can be seen here: https://www.365drinks.co.uk/pages/returns But our customer service team are very friendly and live in the real world – we’re always keen to talk through a return and help you to resolve the issue.
For example, if you change your mind about a product and wish to return it, in unopened, undamaged condition, but the ‘14 day’ limit as detailed in our terms and conditions has passed, just get in touch and we’ll see what we can do!

What size is the bottle?

We sell bottles in all different sizes: The volume of each bottle is detailed in centilitres (cl) beside the product name. 10cl equals 100ml.
If you need more exact dimensions, just pop us an email and we’ll be happy to check/get the tape measure out.

Can I buy this bottle where I live?

We are based in the UK, so we can’t advise on product availability in shops near you. But we DO deliver to many destinations worldwide!
To see our shipping options, please click here: https://www.365drinks.co.uk/pages/delivery/. We can probably ship it to you!

How long will it take for delivery to ‘x’?

You can take a look at our estimated delivery costs, weights and times here: https://www.365drinks.co.uk/pages/delivery/
You will see various delivery options at the checkout and we’ll always despatch orders to arrive on the option you choose – if anything comes up that might cause a delay to your despatch, we will let you know. Once despatched, we’ll email tracking information to you, so that you can monitor its progress with your delivery courier.

I placed my order, but when will I receive it?

In most situations we’ll despatch your parcel the same day that the order was placed – however this isn’t always the case. If ‘Standard’ delivery was selected then your order may not be despatched until the day before your quoted delivery date.
You will be sent the tracking information the second that the order is despatched – if you have any queries at all, just get in touch.

Where is my order shipped from?

We are UK-based and all orders originate from our fulfilment centre in Leicester.

Can you gift wrap the bottles?

Sadly at the moment we can’t offer a gift-wrapping service. Our tip-top priority is making sure your bottles reach you in impeccable, absolutely perfect condition. After all, your order is our priority.
We’ve honed our packaging with this in mind, where possible we will use super-secure air packs, meticulously-shaped boxes, which means beautiful bottles on arrival – but unfortunately it also means we can’t gift wrap them.

Do you deduct VAT on orders being shipped outside the EU?

Yes. Orders delivered to countries outside the EU will not have VAT (UK tax) charged on the purchase. Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. We can’t accept liability for these. Please get in touch with your local customs office or government website for advice before ordering.

Can you offer same-day delivery?

Not yet…but watch this space… We can get our bottles to most UK mainland postcodes within 24 hours. AND we accept next-day delivery orders up until 1pm. You can also collect your items from our fulfilment centre. If you wish to do this just drop us a line.

I am buying a gift for someone, but I don’t know anything about spirits! Please can you help?

Absolutely!! We are more than happy to provide recommendations. Just contact us and provide as much information as possible about the gift you are looking for (who it is for, your budget, what they have liked in the past, what type of thing you are looking for etc) and we will come back with our expert suggestions.

How do I qualify for free delivery?

We totally get that Shipping charges are annoying. Nobody likes them. That’s why we are offering FREE Next working day shipping on all orders over £100 heading to mainland UK.
Some shipping locations such as, to name a few, Scottish highlands, Guernsey, Jersey and Ireland remain challenging, so unfortunately at the moment there is a small shipping charge involved. However our Shipping team are always battling with our selected couriers to keep these shipping fees low.
To see if you delivery address qualifies for free shipping just check our delivery page.

Why have I been charged for delivery? Your website said it was free!

Our website offers various shipping options. If your order qualifies for free shipping, this option will automatically be selected at the checkout, and the order will be dispatched on a free Next day service with our courier.
If you require a different shipping service or speed, other options are still available at the checkout, but please be aware charges will apply.

Where is my order? Why has it not been delivered?

We send email tracking information as each order is dispatched, which you can use to monitor your delivery. If you miss a delivery, or are unsure where it is, you should be able to resolve this with the courier.
However we are always here to assist if you experience any difficulties – feel free to get in touch.

Will there be Customs charges on my order? If so, how much will my charges be?

If shipping outside of the EU, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country. You will be contacted directly by Customs for this payment.
Unfortunately we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.

What happens if my parcel is damaged or lost?

These issues are rare. However we understand that sometimes packages do get damaged in transit. Our couriers should report any issues to us before delivery takes place – but of course, sometimes this may not be clear until you open your package. If you receive an order and have any concerns whatsoever, please contact our customer service team immediately. They will help get it sorted by arranging a replacement to be sent where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.

Do you offer weekend deliveries?

We offer weekend delivery to most UK addresses. To check whether we can zip packages to your address specifically, enter your postcode at the checkout and click the ‘Pick a delivery date’ option. This this will show you all of the available services and prices for your address.

Is there a minimum order?

Nope, we don’t have minimum order quantities at all. Just go ahead and place your order for whatever you fancy!

How much does delivery cost?

Delivery charges vary depending on the delivery destination, however we offer free Next day delivery as standard on all orders over £100 that are being shipped within the mainland UK.

Charges for delivery outside of the UK are often determined by the weight of the order; we’ve put a guide together on our delivery page as a guide for charges: https://www.365drinks.co.uk/pages/delivery. Alternatively, just add your chosen bottle(s) to the basket and proceed to the checkout – it will automagically work out all of the pricing for you before you go a step further!

Can I send a message with my gift?

Absolutely and it is free of charge to do so! A gift note can be added as an accessory when reviewing your basket place a note in the Special instructions prior to checkout.
If you miss this step, just contact our customer service team and as long as you get in touch before the order is despatched. We can add a message in for you.

I am sending a gift, will you include an invoice with my order?

The vast majority of our orders are gifts, so we never include invoices unless specifically requested. However, if an order is being sent outside the EU then we do have to provide an invoice for Customs purposes.
The recipient may be liable for local Customs charges, so it’s worth checking in with them first.

Can I order by telephone?

Absolutely! All our contact numbers can be found here: https://www.365drinks.co.uk/pages/contact-us

Can I send my order to a different address from my own?

You certainly can. During checkout you are required to provide a delivery address. If the billing address is different, just untick the box stating ‘my billing address is the same’ and you will then need to enter your billing address on the payment page.
And don’t worry if you’re sending your order as a gift – we don’t include paper invoices unless specifically requested.

I am looking to place an order for lots of bottles – what’s your best price?

We endeavour to keep our prices as competitive as possible, however we are always happy to look into a discount. The order would need to be placed first so that we can assess it. Simply contact us with your order number and we can advise if this is possible.
We also have flash sales where you can grab a great deal! But be quick… once the deals are gone, they’re gone!

Is cash on delivery available?

Unfortunately it is not possible to pay cash on delivery. Payment is required prior to despatch. But we DO accept all major credit and debits cards, and bank transfers. You can also collect from our Office in Leicester. Once you have placed an order just let our customer services know.